If you’re intrigued by innovation, love the art of delivering excellence to customers, and are inspired by a work hard / play hard team environment – keep on reading!
Software is developed to solve business challenges. While technology providers have rallied to bring more efficiency to most areas of a business, via software, Accounts Payable (AP) processes have been highly ignored. Bottom line, most mid-size organizations pay their glut of invoices no different than they did 30 years ago. Lots of paper, a room full of people, manual opening and review of each envelope, the painstaking monotony of typing invoice data into accounting systems, and then chasing down Joe or Sue to approve payment (yuck). Yooz has applied the latest in innovative cloud technologies to tackle that age-old challenge and bring maximum financial and process efficiencies to our customer’s AP process. Yooz is modern AP built on innovative AI technologies.
The primary role of the Customer Success Manager is to engage with new customers to onboard them on the Yooz platform and support them during the entire process. You’ll know you’re kicking butt in this role when you regularly exceed at customer satisfaction and are having a blast along the way. Please apply if you are passionate about making a difference in an organization and making customer’s say Wow!
The Customer Success Manager is frontline in making sure our customer is properly onboarded and activated on the Yooz AP automation platform. It is the responsibility of the Customer Success Manager (CSM) to drive customer adoption and success with the Yooz customers. You should possess strong functional knowledge, knowledge in business application deployment cycles, as well as account management expertise.
You should be comfortable with consulting with Finance Department Managers, backed by a strong understanding of their objectives. You will articulate value, explain the incredible ROI of using Yooz, inspire and promote the future of Yooz. As a trusted advisor and coach, you will assist the customer in determining how the Yooz AP automation service can be effectively applied to support achievement of a company’s Accounts Payable strategic business goals.
You will build and maintain strong relationships with multiple contacts within the assigned customers including executive roles. You will be required to maintain strong working relationships with other customer facing personnel in the Sales, Services, Marketing and Product Management teams.
In close conjunction with our customers and Yooz global support management team, you will be responsible for supporting our American client base; ensuring contractual and technical obligations are met while maintaining a high level of client satisfaction. You will serve as an escalation point for issues that impacts the customer’s success.