Published on October 4, 2021
If you’re intrigued by innovation, love the art of delivering excellence to customers, and are inspired by a work hard / play hard team environment – keep on reading!
Software is developed to solve business challenges. While technology providers have rallied to bring more efficiency to most areas of a business, via software, Accounts Payable (AP) processes have been highly ignored. Bottom line, most mid-size organizations pay their glut of invoices no different than they did 30 years ago. Lots of paper, a room full of people, manual opening and review of each envelope, the painstaking monotony of typing invoice data into accounting systems, and then chasing down Joe or Sue to approve payment (yuck). Yooz has applied the latest in innovative cloud technologies to tackle that age-old challenge and bring maximum financial and process efficiencies to our customer’s AP process. Yooz is modern AP built on innovative AI technologies.
If interested in joining one of Texas’ (okay, the world’s…) most exciting companies, in an awesome workplace environment, selling a cutting-edge cloud technology, we’d like to hear from you.
We want you to step into a role you LOVE.
We want to offer you a place you’re proud to come to everyday.
We want to expand a talented Yooz team with the best and brightest.
Fill the form below or email a resume to Human.Resources@GetYooz.com with the reference Customer Success Specialist_US in the email subject and we’ll talk soon.
The primary role of the Customer Support Specialist is to maintain the highest level of satisfaction with customers using the Yooz platform while solving their issues. You’ll know you’re kicking butt in this role when you regularly exceed at customer satisfaction and are having a blast along the way. Please apply if you are passionate about making a difference in an organization and making customer’s say Wow!
The Customer Support Specialist is frontline in making sure our customer remains satisfied after being onboarded and activated on the Yooz AP automation platform. It is the responsibility of the Customer Support Specialist (CSS) to keep driving user adoption and success with the Yooz customers.
Responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. Ultimately, you will help establish our reputation as a company that offers excellent customer support during after-sales procedures.
In close conjunction with our customers and Yooz global support management team, you will be responsible for supporting our American client base; ensuring contractual and technical obligations are met while maintaining a high level of client satisfaction. You will serve as an escalation point for issues that impacts the customer’s success in relationship with the Customer Success Team and the R&D Team.