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Product & Customer Experience Manager / Senior Manager (M/F)

Ensuring user adoption​, excelling in internal teams enablement​, listening the voice of customer​, bringing products and services to market

Yooz is a company that has space for you to develop, an exceptional work environment, large range of activities and events to suit everyone’s interests.

Product & Customer Experience Manager

Published March 26, 2021

Are you convinced that you have the energy and talent that will be a real advantage for Yooz development?

Please send your CV and Cover Letter to: francois.lacas@getyooz.com

  • Who are we?

    Yooz provides Cloud Accounts Payable automation solutions. A pure SaaS player, we have attracted more than 200,000 users in over 30 countries (including Spain, France, the UK and the USA) in only a few years​.

     

    We are always looking for outgoing, committed, passionate individuals who share our ambitions and values and who enjoy the satisfaction of a job well done. Identifying with our values and committing to our business project will guarantee a successful partnership.

    We have an ambitious development plan: continuing to ensure the satisfaction and involvement of our clients, securing our position as leader in France, strengthening our market share in the USA, taking significant positions in Europe, Canada and South America, broadening our service offer and much more!

  • What we offer

     

    Yooz cares about people and centers on its employees, values and vision. Yooz strives to provide a collaborative environment where each person feels encouraged to contribute to the company's success. Here are some benefits and assets the company offers:

     

    • Competitive base + uncapped commissions and accelerators
    • Yooz Achiever's Klub to reward the sales' overachievers
    • Generous paid time off and paid holidays
    • Health, dental & vision insurance for the entire family starting your 1st full month
    • Group life insurrance
    • 401(k) plan
    • Awesome work environment (brand new open space, kitchen, free snacks, break room with TV and Wii games, a nice gym, etc.)
    • Bi-monthly 'happy hours'
    • Amazing quarterly team events and activities
    • Great work-life balance
  • Job’s Assets

     

    • User product adoption and satisfaction: coordinating and producing - when needed - relevant user assistance, training and other product-related materials, ensuring consistency across regions, guaranteeing overtime perfect matching with evolving users’ needs. This area includes our Intercom tool’s management.
    • Internal teams enablement: educate and empower Marketing, SDR, Sales, Tech, Support teams with our products. This includes providing with differentiating product messaging that set us apart from the others in the market, with competitive intelligence, with market trends and personas research; this includes as well delivering compelling sales tools and engaging internal enablement programs.
    • User feedback provisioning to help improving product features and product design to create an even better user experience, and to influence roadmap. This includes structuring internal and external – including users - collaborative processes to foster these feedbacks.
    • Future product launches, GoToMarket strategies and execution, product-oriented partnerships​.
  • Your Assets


    • A strategic and visionary mindset.
    • A collaborative and cross-functional spirit​.
    • A get-it-done, customer-oriented and business-centric mentality.​
    • Outstanding written and verbal communications and story-telling oriented demonstration skills.
    • Strong experience (5+ years) in product marketing or management / user experience / product launches in BtoB SaaS app/Software/Tech industry (ideally financial / accounting business processes, but open to others) OR a proven perfect ability to learn, understand and adapt very quickly to a new product, a new market and to new personas.
    • Proven ability to adapt to and respect an existing but fast-evolving organization while leading your own activities, interacting with a wide and various range of stakeholders, and being considered a product SME.
    • A perfectly fluent French and English.

Are you interested in this opportunity ?