Published on March 5, 2021
If you’re intrigued by innovation, love the art of delivering excellence to customers, and are inspired by a work hard / play hard team environment – keep on reading!
Software is developed to solve business challenges. While technology providers have rallied to bring more efficiency to most areas of a business, via software, Accounts Payable (AP) processes have been highly ignored. Bottom line, most mid-size organizations pay their glut of invoices no different than they did 30 years ago. Lots of paper, a room full of people, manual opening and review of each envelope, the painstaking monotony of typing invoice data into accounting systems, and then chasing down Joe or Sue to approve payment (yuck). Yooz has applied the latest in innovative cloud technologies to tackle that age-old challenge and bring maximum financial and process efficiencies to our customer’s AP process. Yooz is modern AP built on innovative AI technologies.
If interested in joining one of Texas’ (okay, the world’s…) most exciting companies, in an awesome workplace environment, selling a cutting-edge cloud technology, we’d like to hear from you.
We want you to step into a role you LOVE.
We want to offer you a place you’re proud to come to everyday.
We want to expand a talented Yooz team with the best and brightest.
Fill the form below or email a resume to Human.Resources@GetYooz.com with the reference IT & Customer Support Specialist_US in the email subject and we’ll talk soon.
The IT & Customer Support Specialist maintains the highest level of satisfaction with customers using the Yooz platform and is responsible of supporting the Yooz internal IT. You’ll know you’re kicking butt in this role when you regularly exceed at customer satisfaction and are having a blast along the way. Please apply if you are passionate about making a difference in an organization and making customer’s say Wow!
The IT & Customer Support Specialist’s responsibilities are split into 2 main missions. First, the IT & Customer Support Specialist is frontline in making sure our customer remains satisfied after being onboarded and activated on the Yooz AP automation platform. It is the responsibility of the IT & Customer Support Specialist (CSS) to keep driving user adoption and success with the Yooz customers. Their responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities.
Then, the IT & Customer Support Specialist helps computer system users and maintain Yooz internal IT. This may be with hardware, such as computers, printers, or handheld devices or it may be with software programs. The IT & Customer Support Specialist makes sure that every Yooz employee has an operational IT equipment.