The Yooz Client Service Difference
Our expert onboarding and training services options have helped thousands of our clients and their teams succeed in automating their AP workflow. We’ll onboard your users, then configure permissions, teams and workflows.
With a 4.5 out of a 5.0 client satisfaction score, we take our client experience seriously.
Satisfaction
We continuously assess our customers’ satisfaction at every step of their journey : each time closing a case and monthly.
Support
As soon as it arrives, each user request integrates an automated and tracked process of support and dispatching.
Resolution
Restoring operational conditions is the focus of your Support Engineer who mobilizes the appropriate project and R&D resources.
Complete Technical and Functional Support Readily Available
After production, Yooz support becomes your technical contact. They will take care of all of your requests: technical issues, requests for assistance or help evolving your account to fit your growing needs.
Customer Satisfaction
A fundamental principle based on a relationship of mutual and strong trust with our customers.
Supported
We provide personalized support and follow-up to each of our customers.
Resolution
We work to detect potential issues and anticipate their resolution.
Global Support
Your Yooz Support Team
Our support team is the frontline in making sure our customers are properly onboarded and activated on the Yooz AP automation platform. It is the responsibility of the Customer Success Managers (CSM) to drive customer adoption and success with the Yooz customers. This team will work hand-in-hand with your team to get up and running and then be there to answer any questions you may have along your partnership with Yooz.