Yooz Client Success Story - OnPointe

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Business: OnPointe

Location: Albuquerque, New Mexico

Industry: Hospital & Health Care

ERP/Accounting Software: Sage Intacct

Number of Invoices: 4,000/month



Improved workflows, early payment discount, avoid payment penalties



Plug-and-Play system, add users and facilities easily and seamlessly 



Approve invoices from a mobile device anywhere, anytime



Gain real-time visibility, Financial Intelligence


“OnPointe prides itself on its extensive experience in both development and operations in senior care, always designing perfectly customized solutions. From facility designs and person-centered service delivery packages to innovative partnerships with local healthcare communities, OnPointe carefully chooses each element. That’s why we brought AP Intelligence powered by Yooz into the mix as we continue to grow.”

- Michael K. Hoskins, Executive President and CFO


OnPointe AP Challenges and the Yooz Solution Fit


OnPointe Health is a family of companies that provide patient centered post-hospital services in New Mexico, Texas and Colorado. These services are available through a variety of settings, including hospital-based skilled nursing units, transitional care skilled nursing facilities, custodial care nursing facilities, assisted living facilities and patients’ own homes.
As a fast-growing healthcare provider, OnPointe provides person centered healthcare aligned with integrated, value-based, care systems. The company has been in acquisition mode and currently operates 31 locations, processing more than 4,000 vendor invoices a month.
OnPointe faced two main challenges when it came to AP processing. The first was the high cost of manual processing, which included:
  • Manual invoice: $10 to $22 per
  • Document storage: $3.43 per document
  • Handling supplier calls: 41% of AP time
    A high instance of late payments: 31% (8% with penalty)
  • Mistaken payments: 3.5% (cash loss 1%)
  • Considerable postage and shipping costs
The second challenge consisted of merging different AP processes following an acquisition. For example, one acquired company might have a centralized process with no visibility for decision makers, while another had a decentralized process, leading to lost invoices, long processing time and requiring manual batching.
OnPointe realized that it not only had to reduce its AP costs, but also needed an automated AP solution to better accommodate its growth plans. The ideal solution had to be automated and scalable, while providing full integration with its current ERP system. It needed to be able to capture documents at the source location, allow users to approve invoices locally, which could then be processed centrally, and had to be tightly integrated with a payment solution.

The company chose Yooz because it lets an enterprise quickly and painlessly automate the time-consuming manual entry of invoices and other documents. As a pure cloud-based service with no upfront investment in new hardware or software, Yooz is the most cost-effective and efficient way to ingest all relevant documents, including purchase orders and paper invoices.
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“We have been able to eliminate the manual invoice tracking log at remote locations, which saves us time and effort to chase down outstanding invoices.”

Michael K. Hoskins

Executive Vice President and CFO

Main Pain Points

  • High cost of manual processing
  • Losing invoices
  • Long processing time
  • Manual batching required
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Implementation of Yooz for OnPointe

The initial implementation of Yooz took approximately five weeks and was done in two phases.

  • The first phase consisted of defining the organizational structure (entities) within OnPointe, designing the workflow approval process and the customization of Yooz to integrate with OnPointe’s ERP system.
  • The second phase involved the actual roll-out to the initial 15 facilities and staff training. “Roll-out and training were significantly simplified by the proactive training support Yooz provides through Webex and videos,” explains Hoskins. As a result, OnPointe successfully deployed Yooz to all of its 31 locations across three states.

"Thanks to Yooz, we are ready for additional growth at new locations and higher volume without having to increase our staffing.”

- Michael K. Hoskins, Executive President and CFO

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