ELFS Business Services, founded in 2002 and based in Lancashire, is a specialist provider of efficient, customer-focused corporate shared services within the NHS. Employing 54 professionals within its Accounts Payable team, ELFS Business Services currently delivers transactional financial services to 18 NHS organisations across the United Kingdom, processing approximately one million invoices annually, a testament to its steady growth and operational excellence. In light of this continued expansion and the evolving business environment, the organisation identified the need for a robust digitisation solution and chose Yooz to support its transformation journey.
The challenge: Overcoming inefficiencies to drive operational excellence through digitisation
Before implementing Yooz, ELFS Business Services faced several operational challenges that impacted efficiency within its Accounts Payable function. The organisation’s previous provider was approaching end-of-life and had begun causing frequent errors, processing delays and additional manual workload. Missed or misrouted invoices often led to incorrect supplier payments, while poor supplier mapping and limited visibility over open logs further reduced confidence in the system. These issues not only increased the need for manual checks but also began to affect ELFS’s reputation for reliability.
With a tight timeframe to transition, ELFS chose Yooz for:
- The team’s honest and transparent approach;
- Competitive pricing;
- Proven reliability;
- A strong reputation among existing users.
Moreover, Yooz’s use of AI-driven Smart Data Extraction provided an innovative and scalable entry point into digitisation, perfectly aligning with ELFS’s ambition to enhance accuracy and efficiency across its operations.
“Working with Yooz has been a truly positive experience from start to finish. The staff all find it easy to use and very intuitive.“
Melanie Roskell
Head of Transactional Finance
Implementing Yooz: Seamless migration and immediate impact
ELFS Business Services’ transition to Yooz was smoothly completed in just six weeks: a major achievement given the scale of operations. The migration of 18 client entities, including thousands of suppliers, was successfully executed within only two weeks, with no unexpected issues encountered. Integration with the existing finance system was seamless. The implementation process, guided every step of the way by specialist Yooz team members, was completed in under eight weeks, fully on track and within expectations.
ELFS team members were fully confident in Yooz’s ability to go live quickly, supported by comprehensive training for all 54 team members through YoozUniversity sessions. Since adopting Yooz in February 2025, the Accounts Payable team has already reported significant improvements in data accuracy, efficiency, control and service quality, marking a major step forward in their digital transformation journey.
The benefits: Enhanced efficiency, control and confidence
Since implementing Yooz, ELFS Business Services has experienced a significant change in the way its Accounts Payable operations are managed, delivering measurable time savings, stronger control and greater team satisfaction. The platform’s intuitive design has empowered the team while maintaining the high standards expected across the NHS network. Key benefits include:
- Time savings and increased productivity: Processing times have been drastically reduced. Even with more than 80,000 documents processed per month, reviews and verifications are now completed quickly within a single, unified tool.
- Better resource management and scalability: ELFS continues to grow without incurring additional costs, with sufficient capacity to onboard new clients thanks to streamlined processes and automation.
- Improved control and traceability: Yooz’s powerful search engine enables rapid document retrieval, while automatic flagging of inconsistencies ensures greater accuracy throughout the workflow.
- Reliable, personalised support: Yooz’s team provides responsive, efficient and ongoing support, fostering a strong relationship built on trust and collaboration.
- An intuitive, user-friendly platform: The system’s ease of use, built-in pre-checks and intelligent alerts simplify operations and highlight any issues instantly.
“We are really pleased; it’s like being upgraded from economy to business class. It is taking us less resources to get through the same volume of work.”
Melanie Roskell
Head of Transactional Finance
The partnership between ELFS Business Services and Yooz has delivered a fast, seamless and transformative digital upgrade to the organisation’s financial operations. By streamlining processes, enhancing accuracy and empowering staff with intelligent automation, ELFS has strengthened both efficiency and confidence across its services. With Yooz, the company is now well equipped to support continued growth, maintain its high standards and drive further innovation within the NHS financial landscape.