The Yooz Client Service Difference

With a 4.5 out of a 5.0 client satisfaction score, we take our client experience seriously.

Our expert onboarding and training services options have helped thousands of our clients and their teams succeed in automating their AP workflow. We’ll onboard your users, then configure permissions, teams and workflows.

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Complete Technical and Functional Support Readily Available

After production, Yooz support becomes your technical contact. They will take care of all of your requests: technical issues, requests for assistance or help evolving your account to fit your growing needs.

Customer Satisfaction

A fundamental principle based on a relationship of mutual and strong trust with our customers.

Supported

We provide personalized support and follow-up to each of our customers.

Resolution

We work to detect potential issues and anticipate their resolution.

Collaboration

Our support team is the frontline in making sure our customers are properly onboarded and activated on the Yooz AP automation platform.

We take our client experience seriously

9/10
Satisfaction

We continuously assess our customers’ satisfaction at every step of their journey : each time closing a case and monthly.

2h30
Support

As soon as it arrives, each user request integrates an automated and tracked process of support and dispatching.

7h
Resolution

Restoring operational conditions is the focus of your Support Engineer who mobilizes the appropriate project and R&D resources.

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Our support team is ready to take care of all your requests.