Your experience with us is something we take very seriously. And with a 98% customer satisfaction score, it shows.
98% customer
satisfaction
We continuously assess our customers’ satisfaction at every step of their journey, so they can get the most out of their platform.
End-to-end support from a dedicated team at no extra cost
From the moment your contract is signed, Yooz provides a seamless, high-touch service experience to get you up and running quickly — and keep things running smoothly.
Every Yooz customer is assigned three named experts :
Customer Success Manager (CSM)
Your main point of contact from day one, your CSM will guide your entire journey with Yooz—from onboarding through long-term optimisation. They’ll advocate for your success and help you take full advantage of existing and new features.
Implementation Project Manager
Responsible for the technical configuration and launch of your solution, your named Implementation Project Manager ensures a smooth and timely go-live that’s tailored to your environment.
Support Specialist
After go-live, your named Support Specialist becomes your day-to-day technical contact. Unlike standard round-robin support, this dedicated role means faster answers and deeper understanding of your account over time.
This named, continuous team model is unique in our industry — and a key reason we maintain a 98% customer satisfaction rate.
Personalized service, wherever you are
Our global support team is here to help at every step, working closely with your dedicated contacts to ensure a smooth experience. From onboarding and activation to troubleshooting and growth, we’re by your side—whether you’re scaling fast or fine-tuning your finance operations.
