The Yooz Client Service Difference

Our expert onboarding and training services options have helped thousands of our clients and their teams succeed in automating their AP workflow. We’ll onboard your users, then configure permissions, teams and workflows.

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With a 4.5 out of a 5.0 client satisfaction score, we take our client experience seriously.

98%

Satisfaction
We continuously assess our customers' satisfaction at every step of their journey : each time closing a case and monthly.

3h

Support
As soon as it arrives, each user request integrates an automated and tracked process of support and dispatching.

7h

Resolution
Restoring operational conditions is the focus of your Support Engineer who mobilizes the appropriate project and R&D resources.

Complete Technical and Functional Support Readily Available

After production, Yooz support becomes your technical contact. They will take care of all of your requests: technical issues, requests for assistance or help evolving your account to fit your growing needs.

When needed, we also offer our clients additional assistance through our UpToYooz Service Package options.

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Customer Satisfaction
A fundamental principle based on a relationship of mutual and strong trust with our customers.
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Supported

We provide personalized support and follow-up to each of our customers.

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Resolution

We work to detect potential issues and anticipate their resolution. 

Global Support

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Your Yooz Support Team

Our support team is the frontline in making sure our customers are properly onboarded and activated on the Yooz AP automation platform. It is the responsibility of the Customer Success Managers (CSM) to drive customer adoption and success with the Yooz customers. This team will work hand-in-hand with your team to get up and running and then be there to answer any questions you may have along your partnership with Yooz. 

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Mourad

Head of Support

FR - EN - UK - SP

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Cyril

Technical Support Team Leader

FR - EN

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Jairo

Customer Support Specialist

EN

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Rex

Customer Support Specialist

EN

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Sharlonda

IT & Customer Support Specialist

EN

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Maxime

Customer Support Specialist

FR

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Mohamed

Customer Support Specialist

FR

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Laura

Customer Support Specialist

FR

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Bruno

Customer Support Specialist

FR

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Osvaldo

Customer Support Specialist

FR - UK - SP

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Clémence

Support Assistant

FR - UK - SP

SCA

Sara

Support Technician

FR - UK

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Léo

Support Technician

FR

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Yooz provides the smartest, most powerful,and easiest-to-use cloud-based E-invoicing and Purchase-to-Pay (P2P) automation solution. It delivers unmatched savings, speed, and security with affordable zero risk subscriptions to more than 5,000 customers and 300,000 users worldwide.

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