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The Yooz Client Service Difference

Our expert onboarding and training services options have helped thousands of our clients and their teams succeed in automating their AP workflow. We’ll onboard your users, then configure permissions, teams and workflows.

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With a 4.5 out of a 5.0 client satisfaction score, we take our client experience seriously.

98%

Satisfaction
We continuously assess our customers' satisfaction at every step of their journey : each time closing a case and monthly.

3h

Support
As soon as it arrives, each user request integrates an automated and tracked process of support and dispatching.

7h

Resolution
Restoring operational conditions is the focus of your Support Engineer who mobilizes the appropriate project and R&D resources.

Complete Technical and Functional Support Readily Available

After production, Yooz support becomes your technical contact. They will take care of all of your requests: technical issues, requests for assistance or help evolving your account to fit your growing needs.

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Customer Satisfaction
A fundamental principle based on a relationship of mutual and strong trust with our customers.
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Supported

We provide personalized support and follow-up to each of our customers.

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Resolution

We work to detect potential issues and anticipate their resolution. 

Global Support

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Your Yooz Support Team

Our support team is the frontline in making sure our customers are properly onboarded and activated on the Yooz AP automation platform. It is the responsibility of the Customer Success Managers (CSM) to drive customer adoption and success with the Yooz customers. This team will work hand-in-hand with your team to get up and running and then be there to answer any questions you may have along your partnership with Yooz. 

Contact Support
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Adam

Customer Success Manager

EN

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Annie

Customer Success Manager

FR

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Anthony

Customer Success Manager

EN

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Bilel

Customer Success Manager

FR - EN 

Yooz-Support-Bruno

Bruno

Customer Success Manager

FR

Yooz-Support-Cyril

Cyril

Support Engineer

FR - EN

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David

Customer Success Manager

EN

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Julianna

Customer Success Manager

EN

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Lauren

Customer Success Manager

EN 

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Mohamed

Customer Success Manager

FR

Yooz-Support-Otmane

Otman

Customer Success Manager

FR - ES

Yooz-Support-Sara

Sara

Customer Success Manager

FR - EN

Nicky

Nicky

Customer Success Manager

EN

Roshena

Roshena

Customer Support Specialist

EN