Mondial Relay by InPost, a leading provider of parcel distribution services , supports over 120,000 online retailers through its well-established expertise in last-mile delivery. Employing 2,000 employees and operating 50 sorting centres, the company serves three key regions: France, the Benelux countries, and the Iberian Peninsula, for which it has chosen Yooz as its digitisation solution. With more than 200 million parcels delivered annually and a turnover of €600 million in 2024, Mondial Relay is a major player in the logistics industry.
The challenge: Manual document management hampering efficiency
Prior to implementing a digitisation solution, Mondial Relay faced considerable organisational constraints, particularly within its accounting departments. The majority of invoices were received in paper format, scanned, and then circulated manually between teams, before being posted or physically archived. This complex document management process hindered operational efficiency and increased the risk of errors and data loss. Furthermore, the company’s rapid growth since the Covid-19 pandemic, coupled with the widespread shift to remote working, underscored the need for a centralised, secure, and easily accessible system, especially for audit purposes. In this context, deploying an automation tool such as Yooz quickly emerged as a strategic priority to drive the company’s digital transformation.
« Today, we process around 5,000 invoices per month, which is twice as many as in 2021. » Vincent Ammeux Accounting Manager
Day-to-day operations with Yooz: Optimising and streamlining the accounting process
In June 2022, Yooz was first introduced on a limited scale, enabling Mondial Relay to test the solution and progressively tailor it to its needs. Following promising initial results, the rollout was swiftly expanded across all sites, achieving full invoice coverage by September 2022. Today, invoice processing is entirely digitalised and optimised, and is fully aligned with the company’s new internal standards.
« The process is much smoother: everything is in the software. » Vincent Ammeux Accounting Manager
The benefits: Thorough monitoring, easier supervision, increased productivity
The implementation of Yooz has resulted in numerous benefits for Mondial Relay, both operationally and strategically:
- Tracking and traceability: Real-time visibility into invoice status, centralised information, action tracking (such as comments and reminders), and enhanced communication both internally and with suppliers
- Simplified archiving: Fast and secure access to invoices via a powerful search engine, streamlining of audits, tax inspections, and budget monitoring for financial controllers
- Productivity gains: Smoother processing of growing invoice volumes thanks to a fully integrated process
- Optimised monitoring: Generation of statistics and KPIs enabling detailed performance analysis, detection of bottlenecks and development of possible corrective actions
- Responsiveness: Flexible solution, capable of adapting to the organisation’s specific needs and ongoing developments
« The advantage of Yooz is that it’s a highly flexible tool, that’s easily adaptable to our organisation. Overall, digitilisation was a vital step; and one that has been successfully achieved. » Vincent Ammeux Accounting Manager
With the adoption of Yooz, Mondial Relay has made a significant stride in its digital transformation, modernising its invoice management processes in a comprehensive way. The solution has streamlined workflows, strengthened traceability, and increased the reliability of the entire processing cycle, effectively supporting the company’s continued growth. It now enables greater visibility, improved control, and enhanced responsiveness to operational demands. Yooz has firmly established itself as a strategic asset, driving efficiency, ensuring compliance, and contributing to overall business performance.
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