North Jersey Truck Center's Smooth Transition to AP Optimization

North Jersey Truck Center (NJTC), a family-owned business and New Jersey’s oldest full service truck dealer, specializes in servicing Freightliner, Mitsubishi FUSO, and Sprinter vehicles. They offer new and used vehicle sales, parts, and comprehensive services catering to fleets, owner-operators, repair shops, and a broad range of trucking customers. The company is deeply committed to delivering full-service solutions and takes pride in their ability to custom-build trucks according to their customers’ need.

The Challenge

NJTC faced the overwhelming task of handling 1,000+ invoices per month, a process which required significant manual effort to code, enter, and process through the Accounts Payable (AP) workflow. “Processing a single day’s invoices manually could actually take days,” explains Yvette Duque, Bookkeeper at NJTC. “The process involves entering, verifying, and matching data with packing slips, checking prices, and then waiting for managerial approval.”

Lost invoices further compounded the issue by increasing the time required for retrieval and keyword processing. Finally, there was resistance to adopting new technology, particularly among long-tenured employees who were reluctant to shift from established, familiar processing methods.

The Solution

To drive effective change, NJTC required software that was efficient, user-friendly, and fully compatible with CDK, their exiting Enterprise Resource Planning (ERP) system. Their CDK contact recommended Yooz as the idea solution.

Yooz offers a seamless integration – native, automated, and pre-packaged – with both CDK and NJTC’s financing provider Daimler Truck North America (DTNA). This compatibility, along with Yooz’s advanced features and customizable interface, gave NJTC confidence in implementing Yooz as an efficient and effective invoicing solution.

The Impact

Implementing Yooz has completely transformed NJTC’s accounts payable process by eliminating the need for paper invoices and collecting manual packing slips. Furthermore, digitalization and automation streamline approval workflows and enhance communication, significantly cutting processing times. The intuitive, customizable interface facilitated quick employee adaptation, and seamless integration with the existing CDK ERP platform has transformed operations.

Ted Gubernard, Parts Manager at NJTC, noted “Implementing Yooz has greatly improved our workflow. It has accelerated invoice processing and dramatically reduced errors.” The company also saw improved vendor and customer relationships due to the now rapid and effortless retrieval of invoices.